Privacy Notice

This privacy notice sets out how Premier Care Homes Ltd. uses and protects any information that you give us when you use this website. We operate within the reasonable nature as to why data was given to us and is held by us. This notice should be read in accordance with our GDPR policy.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Premier Care Homes Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

We may collect the following information:

  • name
  • contact information including telephone number, address and email address
  • other information relevant to enquiries for care or employment

What we do with the information we gather

Data held is used, for example, in responding to enquiries by sending brochures or application forms. We gather data to understand your needs and provide you with information, in particular for the following reasons:

  • To respond to your enquiry e.g. relating to care or employment.
  • Internal record keeping.
  • We may contact you by post, email, phone or fax.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

  • if you have previously agreed to us using your personal information for informational purposes, you may change your mind at any time by writing to us at Premier Care Homes Ltd. Picktree Court Care Home, Picktree Lane, Chester le Street, Durham, DH3 3SP or emailing us at or

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the General Data Protection Regulations. If you would like a copy of the information held by ourselves about you please write to Premier Care Homes Ltd. Picktree Court Care Home, Picktree Lane, Chester le Street, Durham, DH3 3SP, or email or

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

GDPR Policy

Data is held on secure servers backed up regularly. It is shared with data processors such as web management processors. Data processors are GDPR compliant. Data is kept in accordance with data retention practices reflecting full regulatory requirements.

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